The company featured in this case study is a global leader in Revenue Lifecycle Solution with multiple support centres that serve leading global brands across the globe.
The company prides itself for providing top-class employee benefits that ensure that employees and their dependents are well taken care of even when they’re not feeling their best.
Prior to HealthMetrics, they had previously used insurance to manage both inpatient and outpatient medical treatments with all other employee benefits being managed manually via an Excel tracker.
As it was a mixture between insurance and manual tracking, this posed several challenges in terms of providing a wide range of employee benefits, communication of benefit plans to employees and controlling employee outpatient expenditure due to lack of monitoring of medical claims, which led to unpredictability in terms of their annual budgeting.
They relied solely on the yearly consolidated reports which were provided by their previous service provider, which almost always resorted to an increase in costs.
In order to facilitate the needs of all 1500 employees and dependents’ benefits, the company subscribed to HealthMetrics Basic Plus plan to facilitate in the management of outpatient medical and all other employees benefits.
With this plan, the company was able to implement a one-stop solution that allowed both employees and dependents to have full access to their current benefits and the balance in each one of them.
Not only that, with the web portal, it also allowed the HR administration team to monitor each employees’ outpatient medical usage and set up cost control measures through the HealthMetrics system.
As of writing of this article at the 9th month of implementation, the company has resulted in huge costs savings of over RM 300,000, which amounts to 32% of their expected outpatient medical budget.
With the additional RM300,000 savings, the company allocated the budget for the subsequent financial year to extend the range of benefits (“The Flexi Plan”) for their employees and dependents with other benefits in consideration.
Benefits Offered to Employees
|Before HealthMetrics||With HealthMetrics|
|Cashless General Practitioner Treatments||Cashless General Practitioner Treatments|
|Outpatient Specialist Treatments||Outpatient Specialist Treatments|
|Cashless Dental Treatments|
|Cashless Optical Services|
|Movie Tickets During Birthday Month|
|Annual Health Screenings|
|Meals during Birthday Month|
In order to achieve the goal of the corporate, the HealthMetrics Customer Success Team continuously worked closely with the HR team to review progress & reports, making tactical recommendations regarding employees’ health well-being.
The team proactively engages with the company through consulting meetings to update them with the latest HealthMetrics features & employee benefit best practices.
We believe in empowering our clients to obtain the most value from HealthMetrics’ system, as we truly value organisations that facilitate working practices and services that support employee well-being.